PRIVACY POLICY

1. Information We Collect

1.1 Information You Provide Directly

When you submit a form, request a quote, schedule a service, or contact us, you may provide:

Name
Email address
Phone number
Service address or project location
Project details or descriptions
Uploaded images of repair needs
Preferred appointment dates
Any information you voluntarily provide

1.2 Automatically Collected Information

When you visit our website, we may automatically collect:

IP address
Browser and device information
Pages visited and time spent on the site
Cookies and tracking data
Referral sources (ex: Google search, Facebook)

1.3 Third-Party Data Collection

We may use tools such as:

Google Analytics
Google Ads
Facebook Pixel
Wix analytics
Scheduling/estimate form integrations

These services may collect anonymized visitor data to help improve our website and services.

2. How We Use Your Information

We use the information we collect to:

Provide quotes, estimates, and service scheduling
Communicate with you about your project or inquiry
Improve website functionality and user experience
Send updates, confirmations, or follow-up messages
Support marketing and advertising efforts
Comply with legal obligations

We do not sell or share your personal information with third parties for marketing purposes.

3. How We Share Information

Your information may be shared only in the following circumstances:

3.1 Service Providers

We may share data with trusted third-party providers who assist with:

Website hosting
Email communication
Scheduling and form submissions
Payment processing
Marketing analytics

They only receive the information necessary to perform their services.

3.2 Legal Requirements

We may disclose information to:

Comply with legal obligations
Respond to valid law enforcement requests
Protect our company, clients, or property

4. Cookies & Tracking Technologies

Our website may use cookies, tracking pixels, and analytics tools to:

Improve site navigation
Analyze visitor behavior
Personalize content
Support advertising campaigns

You may disable cookies in your browser settings, although some site features may not function properly.

5. Data Security

We take reasonable steps to protect your information through secure hosting, limited access, and trusted third-party providers. However, no method of online transmission is 100% secure, and we cannot guarantee absolute protection.

6. Links to Third-Party Websites

Our website may contain links to external websites or social media platforms. We are not responsible for their privacy practices or content.

7. Children’s Privacy

Our services are not intended for children under age 16.
We do not knowingly collect personal information from minors.

8. Your Rights

Depending on your location, you may request:

Access to your personal information
Updates or corrections
Removal of your data (unless legally required to retain it)
Opt-out of marketing communications

To make a request, contact us using the information below.

9. Contact Us

If you have questions about this Privacy Policy or how your information is used, contact us:

Melville Remodeling, LLC
Doing business as Richfield Handyman
📞 (414) 460-5566
📧 support@richfieldhandyman.com
📍 Hubertus, WI

10. Policy Updates

We may update this Privacy Policy periodically. Continued use of our site after updates constitutes acceptance of the revised policy.